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SHIPPING & RETURNS

OUR SHIPPING POLICY

We ship from Collingwood, Australia, Mon-Fri from 9am-5pm AEST. Please allow 1-2 business days from the date of your order confirmation email for us to prepare your order. Once your items are packaged, they will be shipped via Auspost Express.

 

International

We ship internationally. Please see shipping costs for further information.

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RETURNS POLICY

Australian customers will be responsible for return shipping only (An exchanged item shipping via freight will be subject to a return shipping cost).

International customers will be responsible for shipping both ways If you are returning an item over $50 in value, we recommend you use a trackable shipping service or purchase shipping insurance Please allow 1-3 days for your return to be processed or an exchange to be sent.

Not Eligible for Returns or Exchanges:

  • Gift Cards and Store Credit Closeout item sales

  • Downloadable software products and services (i.e. EBooks)

  • Some health and personal care items

Returned items must be sent to the address below. We recommend contacting us at (478622477) or by email (info@theoxbox.fit) so that we may coordinate with you accordingly and process in a timely manner.

THE OX BOX, Attention: Return Department, 75 Cromwell Street, Collingwood, VIC, 3066 Australia